First Section
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Vape City
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CEO Message (1:14)
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Introduction (0:50)
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Executives
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Timekeeping (0:46)
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Attendance Policy (1:16)
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Paylocity, Discord, and Homebase (1:19)
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How to Locate Your Homebase Pin
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Clock-in & Clock-out (0:36)
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Timesheets (0:28)
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Discord (0:39)
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Clover (0:26)
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Clover Cont. (1:13)
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First 90 Days (1:57)
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Benefits (1:04)
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Monthly Sales Bonus (0:46)
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Dress Code (0:23)
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Dress Code Cont. (1:07)
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Customer Service (0:33)
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G.U.E.S.T. (2:29)
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Required Sale Techniques (1:21)
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Google Review and Yelp Check-in (0:48)
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Google Review Purpose (0:22)
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Yelp Review Purpose (0:32)
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Upselling vs. Cross-Selling: What’s the Difference? (0:39)
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Understand Customer Needs and Recommend Upsells of Value (0:32)
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Build Trust and Develop a Relationship (0:42)
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F.O.M.O & Checkout (0:46)
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Customer Service (0:26)
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Discounts (1:51)
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Discount Guidelines (1:15)
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Fivestar (2:12)
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Fivestar Videos (1:52)
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Warranties (1:10)
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Defective Procedures (2:01)
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Even Exchange (0:56)
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Uneven Exchanges (0:46)
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Simple Refund (0:24)
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The Proper Way to Open A Display Box (VIDEO) (1:09)
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The Proper Method to a Display Rillos
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How to Apply Coil Discounts (0:32)
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How to Apply BOGO Different Flavor (Nic Dispos & Freebase Nic Bottles) (0:33)
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How to Apply BOGO Same Flavor (Nic Dispos & Freebase Nic Bottles) (0:28)
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B3G1F - Buy 3, Get 1 Free (0:44)
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How to Properly Name a Custom Item (0:37)
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3 for $12 Shisha Deal Video (0:39)
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Split Payment (Same Amount Split Evenly) (1:02)
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Split Payment (Two Different Payment Amounts) (1:01)
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Troubleshooting Disposables for Exchanges (1:14)
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Troubleshooting Wax, Dry Herb, and Cart Batteries for Exchanges (0:57)
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Troubleshooting MODs for Exchanges (1:22)
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Break Policy (0:23)
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21+ Policy & The Law (0:58)
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Tobacco and Nicotine Permit Policy
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21+ Policy (Minors with Parents/Guardians) (0:48)
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Underage Employees (0:26)
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Cigarette, E-Cigarette and Tobacco Products Retail Employee Notification (2:39)
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Gossip, Professionalism & Boundaries (0:45)
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Cash Drop (1:36)
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Loomis (0:11)
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Daily Operations (1:11)
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Three Hour Count (0:20)
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Cleaning and Organization (1:26)
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Daily Operations Continued (1:08)
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Sales Goal Posts (0:39)
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Inventory (1:08)
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SCAM Call Warning (1:07)
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General Conduct Guidelines (1:42)
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Sexual Harrasment (1:21)
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Expectations (0:19)
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Professionalism (0:46)
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Social Media (0:32)
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Chain of Command (0:58)
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Chain of Command (0:37)
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Emergency and Theft (1:14)
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Basics to Remember (1:25)
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Basics to Remember (1:13)
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Language at Vape City (1:43)
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18650 Battery Policy (0:23)
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End of Day Paperwork (EOD)
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EOD Discord Post (2:58)
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Large Bills (0:26)
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Counterfeit Bill Video (1:42)
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Counterfeit Part 1
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Counterfeit Part 2
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Quick Change Scam (2:02)
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Mall Operations (1:42)
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Mall Cleaning Duties (0:36)
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Holiday Pay (0:09)
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Contacts
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Quiz
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Acknowledgement
