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Vape City Basic Training

First Section

Vape City
CEO Message (1:14)
Introduction (0:50)
Executives
Timekeeping (0:46)
Attendance Policy (1:16)
Paylocity, Discord, and Homebase (1:19)
How to Locate Your Homebase Pin
Clock-in & Clock-out (0:36)
Timesheets (0:28)
Discord (0:39)
Clover (0:26)
Clover Cont. (1:13)
First 90 Days (1:57)
Benefits (1:04)
Monthly Sales Bonus (0:46)
Dress Code (0:23)
Dress Code Cont. (1:07)
Customer Service (0:33)
G.U.E.S.T. (2:29)
Required Sale Techniques (1:21)
Google Review and Yelp Check-in (0:48)
Google Review Purpose (0:22)
Yelp Review Purpose (0:32)
Upselling vs. Cross-Selling: What’s the Difference? (0:39)
Understand Customer Needs and Recommend Upsells of Value (0:32)
Build Trust and Develop a Relationship (0:42)
F.O.M.O & Checkout (0:46)
Customer Service (0:26)
Discounts (1:51)
Discount Guidelines (1:15)
Fivestar (2:12)
Fivestar Videos (1:52)
Warranties (1:10)
Defective Procedures (2:01)
Even Exchange (0:56)
Uneven Exchanges (0:46)
Simple Refund (0:24)
The Proper Way to Open A Display Box (VIDEO) (1:09)
The Proper Method to a Display Rillos
How to Apply Coil Discounts (0:32)
How to Apply BOGO Different Flavor (Nic Dispos & Freebase Nic Bottles) (0:33)
How to Apply BOGO Same Flavor (Nic Dispos & Freebase Nic Bottles) (0:28)
B3G1F - Buy 3, Get 1 Free (0:44)
How to Properly Name a Custom Item (0:37)
3 for $12 Shisha Deal Video (0:39)
Split Payment (Same Amount Split Evenly) (1:02)
Split Payment (Two Different Payment Amounts) (1:01)
Troubleshooting Disposables for Exchanges (1:14)
Troubleshooting Wax, Dry Herb, and Cart Batteries for Exchanges (0:57)
Troubleshooting MODs for Exchanges (1:22)
Break Policy (0:23)
21+ Policy & The Law (0:58)
Tobacco and Nicotine Permit Policy
21+ Policy (Minors with Parents/Guardians) (0:48)
Underage Employees (0:26)
Cigarette, E-Cigarette and Tobacco Products Retail Employee Notification (2:39)
Gossip, Professionalism & Boundaries (0:45)
Cash Drop (1:36)
Loomis (0:11)
Daily Operations (1:11)
Three Hour Count (0:20)
Cleaning and Organization (1:26)
Daily Operations Continued (1:08)
Sales Goal Posts (0:39)
Inventory (1:08)
SCAM Call Warning (1:07)
General Conduct Guidelines (1:42)
Sexual Harrasment (1:21)
Expectations (0:19)
Professionalism (0:46)
Social Media (0:32)
Chain of Command (0:58)
Chain of Command (0:37)
Emergency and Theft (1:14)
Basics to Remember (1:25)
Basics to Remember (1:13)
Language at Vape City (1:43)
18650 Battery Policy (0:23)
End of Day Paperwork (EOD)
EOD Discord Post (2:58)
Large Bills (0:26)
Counterfeit Bill Video (1:42)
Counterfeit Part 1
Counterfeit Part 2
Quick Change Scam (2:02)
Mall Operations (1:42)
Mall Cleaning Duties (0:36)
Holiday Pay (0:09)
Contacts
Quiz
Acknowledgement

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