Example Curriculum
First Section
Available in
days
days
after you enroll
- Vape City
- CEO Message (1:14)
- Introduction (0:50)
- Executives
- Timekeeping (0:46)
- Attendance Policy (1:16)
- Paylocity, Discord, and Homebase (1:19)
- How to Locate Your Homebase Pin
- Clock-in & Clock-out (0:36)
- Timesheets (0:28)
- Discord (0:39)
- Clover (0:26)
- Clover Cont. (1:13)
- First 90 Days (1:57)
- Benefits (1:04)
- Monthly Sales Bonus (0:46)
- Dress Code (0:23)
- Dress Code Cont. (1:07)
- Customer Service (0:33)
- G.U.E.S.T. (2:29)
- Required Sale Techniques (1:21)
- Google Review and Yelp Check-in (0:48)
- Google Review Purpose (0:22)
- Yelp Review Purpose (0:32)
- Upselling vs. Cross-Selling: What’s the Difference? (0:39)
- Understand Customer Needs and Recommend Upsells of Value (0:32)
- Build Trust and Develop a Relationship (0:42)
- F.O.M.O & Checkout (0:46)
- Customer Service (0:26)
- Discounts (1:51)
- Discount Guidelines (1:15)
- Fivestar (2:12)
- Fivestar Videos (1:52)
- Warranties (1:10)
- Defective Procedures (2:01)
- Even Exchange (0:56)
- Uneven Exchanges (0:46)
- Simple Refund (0:24)
- The Proper Way to Open A Display Box (VIDEO) (1:09)
- The Proper Method to a Display Rillos
- How to Apply Coil Discounts (0:32)
- How to Apply BOGO Different Flavor (Nic Dispos & Freebase Nic Bottles) (0:33)
- How to Apply BOGO Same Flavor (Nic Dispos & Freebase Nic Bottles) (0:28)
- B3G1F - Buy 3, Get 1 Free (0:44)
- How to Properly Name a Custom Item (0:37)
- 3 for $12 Shisha Deal Video (0:39)
- Split Payment (Same Amount Split Evenly) (1:02)
- Split Payment (Two Different Payment Amounts) (1:01)
- Troubleshooting Disposables for Exchanges (1:14)
- Troubleshooting Wax, Dry Herb, and Cart Batteries for Exchanges (0:57)
- Troubleshooting MODs for Exchanges (1:22)
- Break Policy (0:23)
- 21+ Policy & The Law (0:58)
- Tobacco and Nicotine Permit Policy
- 21+ Policy (Minors with Parents/Guardians) (0:48)
- Underage Employees (0:26)
- Cigarette, E-Cigarette and Tobacco Products Retail Employee Notification (2:39)
- Gossip, Professionalism & Boundaries (0:45)
- Cash Drop (1:36)
- Loomis (0:11)
- Daily Operations (1:11)
- Three Hour Count (0:20)
- Cleaning and Organization (1:26)
- Daily Operations Continued (1:08)
- Sales Goal Posts (0:39)
- Inventory (1:08)
- SCAM Call Warning (1:07)
- General Conduct Guidelines (1:42)
- Sexual Harrasment (1:21)
- Expectations (0:19)
- Professionalism (0:46)
- Social Media (0:32)
- Chain of Command (0:58)
- Chain of Command (0:37)
- Emergency and Theft (1:14)
- Basics to Remember (1:25)
- Basics to Remember (1:13)
- Language at Vape City (1:43)
- 18650 Battery Policy (0:23)
- End of Day Paperwork (EOD)
- EOD Discord Post (2:58)
- Large Bills (0:26)
- Counterfeit Bill Video (1:42)
- Counterfeit Part 1
- Counterfeit Part 2
- Quick Change Scam (2:02)
- Mall Operations (1:42)
- Mall Cleaning Duties (0:36)
- Holiday Pay (0:09)
- Contacts
- Quiz
- Acknowledgement